Privacy Policy

1.               This privacy policy (“Privacy Policy”) governs how Majestic Grooming Sdn. Bhd. (“we”, “our” or “us”) and/or its associated/affiliated companies, whether in Malaysia or abroad (collectively, the “Group”) use the personal data collected from any individual (whether in its personal capacity or on behalf of an entity) or entity (“User” or “you”), or that you provide to us in connection with the access and use of this website (“Site”) and/or using any applications or application plug-ins (“Applications”) and/or the services, products and content (the “Services”) owned by the Group and/or provided through the Site and/or the Applications.


2.               This Privacy Policy is based on the Malaysia Personal Data Protection Act 2010 (“PDPA”) and all associated regulations and guidelines as may from time to time be issued under the PDPA. It sets out the basis on which any personal data we collect from you, or that you provide to us will be disclosed, used and/or processed by us. We are committed to complying with the PDPA, in particular, its policies as well as corresponding guidelines and orders.


3.               By accessing and using the Site, Applications and/or Services, you are deemed to agree to the terms of this Privacy Policy. Please review this Privacy Policy carefully prior to accessing and using the Site, Applications and/or or Services. or otherwise providing any personal data. If you wish to amend or remove any of your personal data in our possession, please refer to Clause I for the required procedure.


4.               This Privacy Policy forms part of our Terms of Use on this Site. Unless otherwise defined in this Privacy Policy, capitalised terms used in this Privacy Policy shall have the meaning ascribed to them in the Terms of Use.


5.               We reserve the right to amend, modify, update, change or otherwise alter this Privacy Policy from time to time at our sole discretion. You are advised to read this Privacy Policy carefully and to check regularly for any updates, changes or modifications. It is your responsibility to review this Privacy Policy periodically. If at any time you find this Privacy Policy unacceptable or if you do not agree to this Privacy Policy, please do not use this Site, Applications and/or Services.


6.               We take your privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.


7.               Data protection is a matter of trust and your privacy is important to us. We shall therefore only process your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.


8.               You can visit our Site and browse without having to provide your personal details. During your visit to our Site, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“Account”) with us on our Site and have logged on with your user name and password.


9.               If you have any comments or suggestions, we would be pleased to receive them at


Collection of Personal Information

10.            We do not sell, share or trade customer’s personal information. Personal information collected online will only be disclosed within Group and to:-


a.               law enforcement or government authorities where they have followed due legal process to request us to disclose the information;

b.              third parties required to process or deliver products, Applications and/or Services to you including, but not limited to, payment protection providers, insurance companies, country managers, freight forwarders, inspection agents, logistics providers, financing providers, sales support and marketing agents as authorised and consented by you;

c.               third party providers of services, such as data processing; and/or

d.              web analytics tool providers, such as Google.


11.            When you register an Account, the personal information we collect will include your:-


a.               Name (Mandatory);

b.              Address (Mandatory);

c.               Email Address(Mandatory);

d.              Telephone Number (Mandatory);

e.               Payment Methodology details (Mandatory if making a purchase);

f.               Date of Birth (Voluntary); and

g.              Gender (Voluntary.)


12.            If you do not provide the mandatory information we may not be able to register an Account for you.


13.            The mandatory personal information we collect from you will be used and or shared within our Group and to third parties for one or more of the following purposes:-


a.               To deliver products that you purchase from our Site or through third parties;

b.              To inform and update you on the delivery of the product and for customer support purposes;

c.               To provide you with relevant product information;

d.              To process your orders and to provide you with the Services and information offered through our Site which you may request;

e.               To verify and/or administer any User-Generated Content;

f.               To verify and carry out financial transactions in relation to payments you may make online;

g.              To fulfill any of our obligations or exercise any of our rights under the Terms of Use;

h.              To provide and improve our Site, Applications and/or Services and your experience on the Site and using the Applications and/or Services;

i.                To authenticate your access to the parts of the Site, Applications and/or Services that you are authorised to access;

j.                To review, process and confirm any request or application submitted by you in connection with the use of the Site, Applications and/or Services, including the resolution of disputes, processing of any transaction, collection of fees and delivery of returns;

k.              To analyse the effectiveness of our advertisements, competitions and promotions;

l.                To customise your Site, Applications and/or Services experience, as well as evaluating statistics on Site, Applications and/or Services activity, such as what time you visited or utilised them, whether you have visited the Site before and what site referred you to it;

m.             To make the Site, Applications and/or Services easier to use and tailoring the Site, Applications and/or Services to the interests and needs of our Users;

n.              To process, manage and administer Accounts in relation to your use of the Site, Applications and/or Services;

o.              To respond to your comments or queries;

p.              To fulfil a legal or regulatory requirement;

q.              To detect, prevent or otherwise address fraud or security issues;

r.               To inform you of any changes to the Terms of Use and/or Privacy Policy;

s.               To verify your identity;

t.                To protect the rights or property of any member of the Group (including but not limited to any intellectual property rights);

u.              To respond to claims that you violated the rights of third-parties;

v.              To conduct investigations into possible breaches of applicable laws; and/or

w.             To supply you with information that is relevant to your existing relationship with us; and/or

x.              To suggest products or services which we think may interest you.


14.            The non-mandatory personal information such as date of birth and gender are used to carry out research on our Users’ demographics and for us to send you suggestions or information in the form of promotional emails which we think you may find useful, thereby, enhancing your experience when you visit our Site. By providing us this non-mandatory personal information, you are deemed to have consented to be part of our research and to receiving suggestions or information as outlined above.


Subscription to our Marketing and Promotional Materials


15.            In addition to the personal information outlined above, when you register an Account with us, you will be asked if you would like to subscribe to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within our Group wholly or through affiliation with third parties. If you choose to so subscribe, you are deemed to have consented to us processing within our Group and or third parties your personal information for this purpose. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.


Accessing Actual Orders


16.            Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your Account on the Site. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any marketing to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.


Security of Your Personal Information

17.            We use reasonable measures to protect your personal data and to store it securely. Where personal information is entered on the Site, Applications and/or Services, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) technology. However, due to the inherent nature of the Internet as an open global communications vehicle, no method of transmission over the Internet or method of electronic storage is 100% secure. While security cannot be guaranteed, we strive to protect your personal data and are constantly reviewing and enhancing our security protocols to ensure that your personal data is not subject to unnecessary risks.


18.            We ensure that all information collected will be safely and securely stored. We protect your personal information by:-


a.               Allowing access to personal information only via passwords;

b.              Maintaining technology products to prevent unauthorised computer access; and

c.               Securely destroying your personal information when it is no longer needed for our record retention purposes.


Disclosure of Personal Information

19.            Personal data will be held for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal data, or remove the means by which the personal data can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer being served by retention of the personal data and retention is no longer necessary for legal or business purposes.


20.            In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law.


21.            If you believe that your privacy has been breached by us, please contact and we will resolve the issue.


22.            We may also receive personal information about you from other sources if you have given permission for that information to be shared. This may include information from commercially available sources, such as public databases and data aggregators, and information from third parties.


23.            In situations where a third party under contract with us collects personal data about you, we use commercially reasonable efforts to require the third party to exercise reasonable care in protecting your information.


24.            The Site, Applications and/or Services may also enable you to interact with or contain links to other third party websites, applications and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third parties and accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to use or interact with.


25.            For the avoidance of doubt, if we have reasonable grounds to believe that you are in breach of any of the terms of this Privacy Policy, the Terms of Use or any agreement(s) and/or terms and conditions that govern our relationship with you, we reserve the right, in our sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, we may disclose your identity and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if we are of the view, in our sole and absolute discretion, that it would be in its best interest to do so. We shall not be liable for damages or results arising from such disclosure, and you agree not to bring an action or claim against us for such disclosure.



Collection of Computer Data not necessarily Personal Information


26.            When you visit the Site our company servers may automatically record information that your browser sends whenever you visit a website. This data may include:-


a.               Your computer's IP address;

b.              Your browser type;

c.               Webpages you were visiting before you came to our Site;

d.              The pages within the Site that you visit; and

e.               The time spent on those pages, items and information searched for on our Site, access times and dates, and other statistics.


27.            This information is collected for analysis and evaluation in order to help us improve our Site and the Applications and/or Services. This data will not be used in association with any other personal information.


28.            The tracking we may implement is based on display advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and can collect information such as age, gender, interests and interaction with ad impressions. Using the Google Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. We and third-party vendors, including Google, may use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to our Site and across the Internet.


            I.                AMENDMENTS TO PERSONAL DATA / OPT OUT

You have a right to access, change and remove the personal data held by us. If you wish to do so, please contact our Data Protection Officer at You may also access, change and remove your personal details by clicking on 'My Account'. You may also decline to receive e-mails by clicking on ‘unsubscribe’ in any marketing e-mail you receive.

To the extent not required by us in connection with providing the Site, Applications and/or Services, if you do not want your personal data to be shared among affiliates, business partners or unrelated third parties, you may opt-out of such information sharing by sending us an email at



We may transfer, store, process and/or deal with your personal data outside Malaysia. In doing so, we will comply with the PDPA and other applicable data protection and privacy laws.

In the event that all or substantially all of our assets are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganisation, consolidation or liquidation, such data bases containing User personal information may be one of the transferred assets. In using the Site, Applications and/or Services, you consent to such transfer of your personal data.


If you no longer wish to receive marketing and/or promotional messages from us and had previously provided us with your consent to do so, you can withdraw your consent by contacting us at


We reserve the right to amend this Privacy Policy at any time. If material changes are made to this Privacy Policy, they will be posted on this page and date stamped.


You are advised to read this Privacy Policy carefully and to check regularly for any updates, changes or modifications. It is your responsibility to review this Privacy Policy periodically. If at any time you find this Privacy Policy unacceptable or if you do not agree to this Privacy Policy, please do not use this Site, Applications and/or Services.


Your continued access and use of the Site, Applications /or acceptance of our Services after any changes to this Privacy Policy constitutes your consent to any such changes, to the extent such consent is not otherwise provided.